Replacing a product for any reason – The customer can exchange the product only once without adding additional shipping fees. The second exchange and beyond will have a shipping cost of $19.90 * The exchange will be carried out subject to the store regulations and on the condition that the customer requests the exchange of the product within a period of 14 business days from the date of delivery. Use a product that the customer returns and it does not arrive in its original packaging, the customer will be charged for the item. * It is not possible to return underwear, socks, and swimwear in accordance with the law of the Ministry of Health.
A product that arrived faulty/damaged – The customer has the option of exchanging the product without adding additional shipping fees. Alternatively, the customer can receive a full credit for the specific transaction and return the product. * This section will apply subject to the website regulations and provided that the customer has informed our customer service about this within 14 days of the product’s arrival. The credit will be made only after the product has arrived back at the warehouse and we have checked that the product has not been used in any way and that the product is in its original packaging only. How to credit the customer – The credit will be returned to the payment method with which the order was made. The duration of the credit depends on the credit company – between 3-5 business days. Canceling the shipment before/after the shipment arrives.
Canceling the order before it is sent – the customer will be entitled to cancel it through the company’s customer service and receive a full refund without additional charge.
If the order has already been sent – the credit will be made subject to the store regulations and provided that you have notified our customer service of the return within 14 business days of receiving the product. The credit will be made only after the item arrives back at our warehouse and after checking that it has not been used in any way and is in its original packaging. A product that does not meet these requirements will not be eligible for a refund. *The customer will be able to be updated through automatic emails that will be sent to his mailbox regarding the date of the shipment’s departure from our warehouse to the same address.
* In the case of a product return, the return will be made subject to the store’s regulations and provided that the customer has notified the company’s customer service center of the defect within a period of up to 14 days from the date of delivery. The return of the product will only be approved if it is returned in its original packaging only. *Notwithstanding the foregoing – It is clarified that the shipping cost detailed in sections 1-3 refers to the category of footwear, clothing, watches and fitness accessories only. In relation to the fitness equipment, the cost of shipping and installation will be detailed in the additional information on each product page and in the shopping basket in relation to each customized product. This means that the shipping prices will change in the above sections according to the shipping prices of each of the fitness devices. technical faults If, due to a technical fault, the customer buys a product that is not in stock, the customer will be entitled to an exchange for an alternative product equal to the value of the product he bought or, alternatively, to a full refund.
